Trust, but Verify…

Quick rant.

If your cable company assures you that they’ll be crediting you back for the technician that they’re sending out (for a mistake they made!), and even if they insist that they’ve made a note on your account, always call back a little later to make sure that they’ve actually added the note.

Thankfully, they eventually managed to pull up a voice recording of the initial phone call and got everything sorted out.